Goods once sold can be exchanged

Goods once sold can be exchanged

Goods once sold can be exchanged

Do you know that "Goods once sold will not be taken back" foot note on cash bills and a cash memo is against the law?

The footnote is in contravention of Section 14 of the Consumer Protection Act. In 2001, the then Union minister for consumer affairs, Shanta Kumar, had issued a letter to all state governments to take appropriate measures to curb such unethical trade practices. Fifteen years on, the practice is widely prevalent in the state.

This footnote deters dissatisfied consumers from going back to the shop even if they have purchased a defective product from a shop. It was inappropriate and an unfair trade practice on part of the traders to mention this foot note on their cash bills.

You as consumers have the provision to exchange or replace goods if you are not satisfied with it and it is not right to carry this footnote on cash bills or cash memos.